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Table 4 Quotes related to theme 2: the role of the pharmacy in increasing public awareness about RA

From: The potential role of community pharmacy staff in reducing patient delay in consulting with symptoms of rheumatoid arthritis: a qualitative study

Quote no

Quotes

1

“I think that’s something we’ve definitely seen. I mean we’ve [yeah] actually had one patient that just said, ‘Yeah, we, it’s, yeah, I thought it was actually part of getting old’.” P10, Pharmacist

2

“When it is early enough, it’s not severe enough for them to take action. And that is a problem that we have. That … even if there is a serious condition, what really would motivate someone to take some action, so clearly it really should start affecting their life. They don’t do anything.” P08, Pharmacist

3

“They don’t want to bother their GP. They don’t think the symptoms, particularly in the early stages, are specific enough to make them go the GPs.” P05, Pharmacist

4

“Yeah, they can’t be bothered to make another appointment at the doctors, and they feel like they might be embarrassing themselves just going for a little bit of pain you know in the joints.” P07, Pharmacist

5

“A lot don’t want to bother the GPs if they’re only having paracetamol.” P05, Pharmacist

6

“I know it’s hard for people to get a doctor’s appointment, which is what they keep saying.” P02, Pharmacy technician

7

I think we’ve still got some of our leaflets. Yeah, national osteoporosis society. Am I at risk at osteoporosis and fractures? I mean any sort of learning materials like that, we go through them first in-house before we, you know, put them on the shelves for the patients ‘cause obviously we needed to get sourced up with everything.” P09, Pharmacist

8

And also these posters and leaflets you can post to the different pharmacies and also we can give some leaflets and posters to, we can stick the posters inside the pharmacy and the people they can read and they can say and also they can have leaflets where they read information.” P11, Pharmacy assistant